Separate interest from noise
The qualification system considers what the customer writes. Questions about price, appointments, or urgency can contribute useful intent signals; greetings and emoji do not carry the same weight. Agent and AI replies do not inflate the customer's score.
Keep the score relevant to your business
Your flow's business context helps distinguish an on-topic enquiry from an unrelated message. A question about a viewing means something different to a property team than to a restaurant.
Prioritize with an explanation
See a quality category, freshness, and direction of travel. Open the score to understand the recorded signals, then filter the leads list to build a focused follow-up queue.
How it comes together.
- 1A customer starts a conversation
- 2Intent signals update the score
- 3Your team prioritizes follow-up
Setup & availability
Qualification is a prioritization aid for supported WhatsApp conversations, not a guarantee of conversion.
Detailed setup instructions