One workspace. A world of possibilities.

Conversation-based scoringHot-to-cold categoriesBusiness context

AI lead qualification

Use customer conversation signals, business context, freshness, and trends to help your team decide which WhatsApp leads deserve attention next.

Facebook Lead AdsPage & form subscriptionsCSV / XLSX imports

Lead capture & imports

Connect Facebook Lead Ads, import spreadsheets, and keep the origin of each lead close to the record your team works.

Caller pull queuesDaily capsCampaign sheets

Lead distribution

Organize a shared lead pool into sheets and let callers request their next batch through WhatsApp or WhatsApp Business.

Client profilesCompany casesPurchase records

Clients, cases & folders

Give ongoing customer work a home with a client directory, company cases, purchases, comments, and personal lead organization.

Channel-specific inboxesAgent assignmentContact context

Shared team inbox

Work across connected channel tabs with assignments, contact context, quick replies, and controls for the handover between people and AI.

QR pairingConnection statusLinked conversations

WhatsApp connection

Connect a WhatsApp number through QR pairing, bring its conversations into DJC, and attach the AI flows and team processes that fit your business.

Meta account connectionBusiness number managementTemplate builder

WhatsApp Business API

Connect through Meta, manage business numbers and templates, and work customer conversations from the WhatsApp Business inbox.

Comment keywordsPost-specific rulesPublic replies

Facebook & Instagram engagement

Create engagement rules for connected Facebook pages and Instagram professional accounts, then bring direct enquiries into your team's inbox.

Telegram customer botsTelegram team alertsLINE official accounts

Telegram, LINE & Zalo

Extend your customer conversations with Telegram bots, LINE official accounts, and Zalo official accounts, with each channel's connection and operating controls.

Spreadsheet audiencesMessage variablesScheduled campaigns

Broadcasts & follow-ups

Build reusable audiences, personalize messages, schedule campaigns, and inspect delivery history without losing control of the follow-up.

SendGrid connectionAudience preparationEmail design

Email campaigns

Prepare an audience, design the message, and send through your connected SendGrid account, with delivery status available in the campaign workflow.

System & business promptsKeyword routingModel selection

AI conversation flows

Shape an AI assistant with prompts, trigger keywords, model choices, language settings, data collection, and clear paths back to your team.

Q&A catalogsKnowledge searchShared knowledge sources

Knowledge & data collection

Maintain reusable Q&A catalogs, attach reference material, and define the information the assistant should collect during a conversation.

Lead & appointment triggersIf / switch conditionsHTTP requests

Visual workflow automation

Build event-driven workflows that connect conversations, leads, appointments, spreadsheets, accounting systems, and external tools.

Visual sequence canvasTimed message blocksQuestions & polls

Follow-up sequences

Design timed message sequences with branching, assignments, notifications, and controls that respect the state of each conversation.

External agent connectionAgent knowledge panelSupervised drafts

Agentic AI & supervision

Connect an external agent to an eligible AI flow and use supervised mode when a teammate should approve replies before they reach a customer.

Internal company chatDefault knowledge flowNamed chat rooms

HOT Assistant

A private, company-facing AI chat lets staff ask about your business knowledge, with setup and conversation supervision for company administrators.

Public booking linksService event typesAvailability settings

Calendars & appointments

Publish service booking links, set availability, manage appointments, and connect confirmations and reminders to the customer conversation.

Branch managementRoom & table inventoryCapacity and slot rules

Rooms, tables & reservations

Manage branches, rooms, tables, guest details, and reservation status from one workspace, with public booking pages and a staff console.

Custom field typesField reorderingPublic form links

Forms & referral capture

Build public forms with flexible fields, personalized thank-you messages, submission notifications, and affiliate referral links.

Embeddable chat widgetAI flow connectionWidget settings

Website chat & contact buttons

Add an AI-powered chat widget or floating contact buttons to a website and connect useful visitor conversations to your team.

Multi-page HTML editorAsset libraryCustom domains

Websites, hosting & payments

Build multi-page sites, manage assets, publish to a domain, and add products and checkout buttons with orders tracked in the workspace.

Messaging & AI metricsLead and appointment trendsFlow performance

Analytics & performance

Bring messaging, AI replies, lead generation, appointments, campaign delivery, and conversation outcomes into a focused reporting workspace.

AutoCount booksSQL Accounting accountsProduct sync

Accounting integrations

Connect AutoCount or SQL Accounting, sync product information, and use supported workflow actions to prepare business documents.

Prompt-to-image generationImage credit walletSaved image library

AI images & business utilities

Generate visual assets, create reusable QR codes, maintain personal tasks, and bring supporting utilities into the same workspace.

Company workspacesMember rolesInbox permissions

Teams & permissions

Combine company workspaces, platform-specific inbox sharing, lead permissions, and sub-account seats to match the way your organization works.

Template browserVersioned installsUpdate indicators

Workspace templates

Share and install versioned AI flow templates so another team or workspace can start from an established business process.

Customer managementPlan configurationFeature switches

Resellers & custom branding

Manage reseller customers, configurable plans, subscriptions, commissions, and eligible branding options from dedicated business tools.

Scoped personal tokensResource catalogRecord CRUD operations

Developer API & webhooks

Use scoped personal tokens to work with CRM and automation records, and connect business events through workflow tool triggers and HTTP actions.

Subscription managementBilling portal accessReferral links

Subscriptions, referrals & revenue

Manage the business side of your workspace with subscription visibility, billing access, referral information, transactions, and commission reporting.

Property detailsListing pricesImage management

Property listings

Eligible property workspaces include listing tools for maintaining property details, pricing, media, and supporting information alongside the wider sales process.

Invoice image uploadCamera inputAnalysis results

Specialist workspace tools

Some workspaces expose invoice image analysis, custom business data entry, and community administration in addition to the core customer platform.