Give the assistant a specific job
Set its identity, objective, tone, and business knowledge. Choose active keyword flows for different enquiries and a default flow for everything else.
Go beyond a text-only script
Supported settings include voice-note understanding, voice replies, attachment analysis, chat-history length, and language behavior. Enable the options that make sense for the conversations your customers actually have.
Keep people in the process
Collect useful fields, assign handlers, and decide what happens after an appointment is secured. Inbox pause controls let a person take over without competing with automated replies.
How it comes together.
- 1Define the assistant's role
- 2Connect knowledge and routing
- 3Test, activate, and refine
Setup & availability
Premium models may require your own credentials. Scheduled off-hours do not automatically switch off live AI replies.
Detailed setup instructions