See the customer behind the message
Read the conversation alongside contact information, collected data, remarks, labels, and linked lead details. Keep important context close instead of asking a customer to repeat it.
Share access intentionally
Authorize colleagues by platform and decide whether they see all chats or only assigned conversations. Shared inboxes preserve ownership boundaries, and the owner controls access.
Let a person take over naturally
Pause the AI when a teammate joins the conversation, or pause all scheduled activity when needed. Reusable quick replies and scheduled messages help the team respond consistently.
How it comes together.
- 1An enquiry arrives
- 2AI or a teammate responds
- 3The right agent follows through
Setup & availability
Channel capabilities differ. For example, LINE does not currently support the same quick-reply tools as every other channel.
Detailed setup instructions