WhatsApp Business API

An official business channel, inside your workspace.

Connect through Meta, manage business numbers and templates, and work customer conversations from the WhatsApp Business inbox.

Messaging & campaigns

What you can do.

01 /

Connect your business account

Use the Meta signup flow to select your business and phone number. Connection cards let you verify numbers, enable or disable them, and identify setup issues.

02 /

Prepare the right message

Create templates with supported text, media, variables, and buttons. Sync review status from Meta and preview the message before mapping customer data into it.

03 /

Separate campaigns from conversation

A broadcast-only setting keeps a campaign number from triggering AI replies. Other numbers can support an AI flow and a team inbox, with template messages available where required.

A CONNECTED CUSTOMER JOURNEY

How it comes together.

  1. 1Connect through Meta
  2. 2Prepare and review templates
  3. 3Work replies in the inbox

Setup & availability

Meta controls template approvals and messaging eligibility. Business verification, connected-number limits, and channel charges depend on your setup.

Detailed setup instructions
BUILT AROUND YOUR BUSINESS

Let's connect your next chapter.

Tell us how your team works. We'll help you find the right place to start.

Talk to the DJC team