Collect conversations in the workspace
Connect the channels your customers use and grant team access to the relevant inboxes.
Explore the toolsCustomer service
Make the next reply more informed.
Combine channel inboxes, shared knowledge, quick replies, and human takeover so customers get continuity across the conversation.
Repeated questions consume team attention. At the same time, a complex question needs a person who can see what the customer has already said.
AN EXAMPLE APPROACH
Make the work flow.
A practical starting point.
Tailored to your actual operation.
Use knowledge for repeatable answers
Curate Q&A records, attach reference material, and configure the AI around the business questions it should handle.
Explore the toolsMake the human handover clear
Assign an agent, add an internal remark, and pause AI or scheduled messages when a person takes over.
Explore the toolsWhat this approach is designed to support.
- Less repeated context for the customer
- Consistent knowledge across replies
- Visible ownership of the next action
BUILT AROUND YOUR BUSINESS
Talk to the DJC team Let's design this around your team.
Tell us how your team works. We'll help you find the right place to start.